Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in its original condition and packaging, and you must provide proof of purchase. For hygiene and safety reasons, opened or used personal-care products are not eligible for change-of-mind returns. This does not affect claims for products that arrive damaged, defective, or incorrect.

To start a return, you can contact us at jb2022@grabaura.com. 

If your return is accepted, we’ll provide instructions on how and where to send your package. Please do not return products without contacting us first, as the appropriate return address may vary. Items returned without first requesting a return may not be accepted.

You can always contact us for any return question at jb2022@grabaura.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please include photos or video showing the issue so we can evaluate the problem and make it right.

We do not accept returns on gift cards or items specifically marked as “Final Sale.” Promotional discounts do not automatically make an item final sale.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jb2022@grabaura.com.